How GenAI Is Breaking New Ground in Supply Chain Automation

Analyst Insight: Over the past decade, incredible progress has been made in digitizing supply chains and logistics. Transportation management systems have eliminated a lot of paperwork, phone calls and spreadsheets. Web portals, apps and digital connectivity have enhanced communications between shippers and their third-party logistics providers. Artificial intelligence has even allowed some tasks to be accomplished without taking up people’s time.     

Despite all that digitization and automation, however, e-mail is still heavily used by shippers large and small. Entrenched in the business world since the 1980s, e-mail transactions have defied automation — until now. With the emergence of generative AI and large language models (LLMs), it’s now possible to automate …