Military Moving System Plagued by Late Pickups, Deliveries

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About 1,000 service members have faced late pickups or deliveries of household goods under the initial phase-in of the Defense Department’s revamped system for relocations, defense officials said Jan. 30.

“Right now, we anticipate roughly 1,000 service members have been impacted, either at the pickup-delivery or [by] poor communication,” Andy Dawson, director of the Defense Personal Property Management Office inside U.S. Transportation Command, told reporters during a conference call.

“The majority of them have been in the last 30 to 45 days,” he said.

The Defense Department is transferring oversight of the roughly 300,000 annual moves by the military and Coast Guard to HomeSafe Alliance, a joint venture between Tier One Relocation and KBR, formerly Kellogg Brown & Root.

The Transportation Command awarded HomeSafe a $20…