ECS Group partners with CargoAi to digitalise manual email quotation processes

ECS Group and CargoAi have announced a strategic collaboration, integrating CargoAi’s groundbreaking CargoCoPilot API into ECS Group’s operations to digitalise the handling of rate requests and quotations. This cutting-edge solution leverages generative AI to automate manual email processing, significantly reducing workloads and boosting efficiency for ECS Group’s operational and sales teams across 23 countries.

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ECS Group, the global leader in GSSA (General Sales and Service Agent) services, sought a solution to streamline the overwhelming volume of client emails for rates, quotations, and bookings. By adopting the CargoCoPilot API, ECS Group has succes…