Unlocking Efficiency: Key Takeaways from Lowe’s Supply Chain Executive

ORLANDO, Fla. — According to Margi Vagell, EVP of supply chain at Lowe’s, knowing your audience is essential for effective supply chain management, especially in the intricate realm of home improvement retail.

This insight was shared by Vagell during a discussion with Melissa Campanelli, co-founder of the Women in Retail Leadership Circle, at the Retail Industry Leaders Association’s LINK 2025. < p >< span >< span >< span > Here are five key takeaways from Vagell’s presentation to attendees. < h3 >< span >< span >< span > 1. Know Your Audience < p >< span >< span >< s pan > Supply chain leaders should prioritize understanding their customers; however,they must also consider two distinct groups they serve. Vagell emphasized that Lowe’s fosters an operator-driven culture where her team focuses on both customers adn those who assist them. “I wont to ensure our associates in red vests never feel embarrassed,” Vagell stated. “When they’re assisting a customer, they should confidently know product locations and availability.”

2. Continuously Optimize Your Network

Lowe’s operates multiple import centers along both coasts and has recently integrated import and transload facilities to enhance efficiency.
Vagell explained that this integration aims to streamline processes from order placement to product delivery.
“By merging these facilities,” she noted, “we can substantially reduce transit times.”

3. Balance Customer Segments

Lowe’s has adapted its network to cater effectively to both professional contractors and DIY customers by transforming some locations into flatbed distribution centers for direct deliveries.

Vagell remarked on the differences between delivering products to stores versus job sites: “Timely delivery is crucial for contractors; delays can lead to financial losses.”

4.
Standards Are Essential for Automation

as retailers increasingly implement automation within their supply chains,
Vagell highlighted that precise standards are vital for success.

“You can’t simply introduce new technology without ensuring all operational standards are met,” she cautioned.
“It’s important that everyone understands processes clearly while having appropriate technology in place.”

5.
Build Relationships

Vagell advises her mentees at Lowe’s: establish strategic connections across departments.While it may seem daunting,
these relationships are crucial when addressing challenges.

“The cultural impact of fostering genuine relationships throughout the organization cannot be overstated,” she concluded.

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